On July 16th, 2022, the National Mental Health Crisis line will be active across the United States. 9-8-8. The previous number, 1-800-273-TALK(8255), will remain available, so either number will work.
Established in 2005, the National Suicide Prevention Lifeline helped reduce the incidence of suicidality and depression in callers over the past 15+ years. Call centers across the United States are reachable 24 hours a day and 7 days a week via call, chat, or text.
When one calls the new number they will reach trained crisis counselors. These counselors speak with callers from a framework of empathy and trauma-informed crisis intervention. The new 9-8-8 number will be primary to 9-1-1 in cases of threats of suicide. If someone calls 9-1-1 due to a mental health crisis, they will be rerouted to 9-8-8 counselors. This is due to the fact that 9-8-8 will deploy crisis teams (in locations where they are available) instead of police to assist the individual.
When considering helping a friend or loved one dealing with mental health challenges, remember 9-8-8. It could save a life. Additional crisis resources for specific scenarios or populations are accessible here.